📄 Privacy Policy

1. Introduction

North Bengal Medicare LLP (“we”, “us”, “our”)—registered as LLP ACE‑2412, incorporated on December 4, 2023, at Birpara, Jalpaiguri, West Bengal—operates as a healthcare service provider dedicated to safeguarding your privacy and personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011 under Indian law.

2. Personal Information We Collect

We may collect:

• Contact Information: Name, email, phone, address (for appointment booking, correspondence).

• Health & Service Data: Medical needs, prescriptions, service usage, feedback.

3. Purpose of Collection

We use your information to:

• Provide and manage healthcare services & health-card benefits.

• Facilitate account creation and secure access.

• Communicate service updates and respond to inquiries.

• Improve our website, service offerings, and user experience.

• Address legal and regulatory requirements.

4. Disclosure of Your Information

Your data may be shared with:

• Authorized Staff & Agents for service delivery and support.

• Legal/Regulatory Authorities, if required by law (e.g., health licensing bodies).

• Service Providers bound by confidentiality agreements (e.g., hosting, payment partners).

• Emergency Situations, where disclosure is necessary to protect your vital interests.

We do not sell your personal or sensitive information to third parties.

5. Data Security

We implement robust safeguards aligning with ISO 9001:2015 standards, including:

• Encryption of sensitive data during transmission.

• Secure storage and access controls limiting data to authorized personnel.

• Regular audits and security updates.

• Staff training in data protection and confidentiality.

6. Data Retention

We retain personal data only as long as necessary to fulfill service purposes or comply with legal obligations. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights

Under applicable laws, you have the right to:

• Access your personal data;

• Correct inaccuracies;

• Request deletion or restriction of processing;

• Object to data usage for direct marketing (where relevant).

To exercise any of these rights, email us at northbengalmedicare@gmail.com.

8. Cookies & Usage Data

We may use cookies and similar tools to analyze site traffic and optimize functionality. You can disable cookies via browser settings, though this may impact website use.

9. Third-Party Links

Our site may include links to third-party services. Once you leave our domain, this Privacy Policy no longer applies. Review the privacy policies of those websites individually.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy. The “Effective Date” at the top will reflect the latest version. If changes are material, we may notify you via email or a notice on our site.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact us:
Email: northbengalmedicare@gmail.com
Registered Office: C/o Anjali Das, M G Road, Opp Shri Ram Janki Mandir, Birpara, Jalpaiguri, West Bengal, India, 735204