❌ Cancellation and Refund Policy

At North Bengal Medicare LLP, we are committed to delivering timely and efficient healthcare facilitation services through our Smart Care Health Card program. Please read our policy carefully before applying or making any payment.

🚫 No Cancellation Policy

Once the application for the Smart Care Health Card has been submitted and the payment has been made, it is considered final. We do not accept any cancellations under any circumstances, including:

• Change of mind after payment

• Incomplete or incorrect information provided by the applicant

• Non-usage of the card benefits after issuance

💸 No Refund Policy

All payments made towards the health card or related services are non-refundable. This includes but is not limited to:

• Health card fees

• Processing or administrative charges

• Any special offers or promotional plans

Even if the card is unused, lost, or the services are not availed, no refund will be issued.

⚠️ Exceptions

Refunds will only be considered in the rare case of:

• Duplicate payments made by mistake

• Transaction failure with confirmed deduction (subject to verification by the payment gateway – Razorpay)

In such cases, please notify us within 7 days of the transaction. All valid refund claims (if any) will be processed within 7–10 working days, after review.

📞 Contact for Queries

If you believe you have a valid concern or need support regarding your payment, feel free to contact us:

📧 Email: northbengalmedicare@gmail.com
📞 Phone: +91 8348162724
📍 Office Address: C/o Anjali Das, M G Road, Opp Shri Ram Janki Mandir, Birpara, Jalpaiguri, West Bengal – 735204